PRIVACY POLICY

At Neo Tourism, we profoundly recognize the importance of your privacy and the safeguarding of your personal information. Our commitment to honoring your trust is pivotal to our operations, and in adherence with the General Data Protection Regulation (GDPR) in effect since 25 May 2018, we have committed ourselves to the lawful, fair, and transparent processing of your data. This enhanced Privacy Policy outlines our data collection processes, its use, and your entitled rights.

SECURITY OF TRANSACTIONAL DATA

When executing bookings, we collate essential payment information, including credit card details. Neo Tourism employs this information singularly for facilitating the payment process for services provided, following which, your credit card data is purged from our servers. To validate these details, we will reach out to you telephonically, providing an additional layer of security.

SAFEGUARDING PERSONAL DATA

Your personal information, entrusted to us via the internet, is meticulously shielded using advanced Secure Socket Layer (SSL) technology, assuring privacy and secure transmission. Data storage occurs on secure servers, fortified by state-of-the-art firewall technology, with auxiliary backup on secondary servers and tape backup to guarantee data redundancy. Feel free to email us anytime at admin@neotourism.uk for queries about the data we hold on you.

DATA DISCLOSURE

Your data may be responsibly shared with a limited set of third parties critical to our service delivery, including but not confined to:

• Payment processing platforms
• Air service providers
• International travel service providers
• IT infrastructure administrators
• Digital network administrators

In providing your travel services, we share requisite information with concerned service providers (airlines, hotels, transport companies, etc.). For any personal information disclosed to overseas third parties, we ascertain they adhere to stringent confidentiality protocols and employ robust security measures.

ENSURING DATA INTEGRITY

We conscientiously implement robust technical and organizational protocols to prevent unauthorized access, alteration, or loss of your personal information.

Your data is fortified by SSL technology and complemented by sophisticated password protection and firewall mechanisms. However, given the innate vulnerabilities associated with internet-based data transfer, we cannot provide a guarantee for data security during transmission.

DATA PROTECTION OFFICER

In keeping with GDPR’s commitment to protect EU citizens’ privacy and provide control over personal data, we offer our customers the autonomy to determine how their information is utilized.

You reserve the right to access, retrieve, or delete your data, or restrict our access in the future. To exercise these rights, contact:

Email: admin@neotourism.uk
Attention: Data Protection Officer
Address: 128 City Road London EC1V2NX
Telephone: 02030261729

We commit to addressing your inquiries and grievances within 30 days.

AMENDMENTS TO THE POLICY

We reserve the right to modify our privacy policy as required. Any revisions will be reflected in this document. We encourage your proactivity in periodically reviewing this policy to stay abreast of our most current privacy practices.